1. Warranty Coverage
We offer a limited warranty of 6 months from the date of purchase on all FreshOpis bags and accessories.
This warranty covers:
- Manufacturing defects in materials or workmanship
- Broken zippers or hardware due to normal use
- Stitching issues that compromise product function
2. What Is Not Covered
The warranty does not cover the following:
- Normal wear and tear (e.g. fading, scuffs, scratches)
- Damage caused by misuse, abuse, or accidents
- Cosmetic damages that do not affect functionality
- Unauthorized repairs or modifications
- Damage caused by exposure to extreme conditions (moisture, heat, chemicals, etc.)
3. How to Make a Warranty Claim
To file a warranty claim, please follow these steps:
- Email us at support@freshopis.com with:
- Your order number
- Clear photos of the issue
- A short description of the problem
- Our support team will review your request within 2–4 business days.
- If the claim is approved, we will:
- Repair the item at no cost
- Replace the item with a new one (if repair is not possible)
- Offer store credit or a refund (if no replacement is available)
Note: You may be asked to return the defective item before a replacement or refund is issued.
4. Proof of Purchase Required
All warranty claims must be accompanied by a valid proof of purchase (e.g. order confirmation, receipt). Claims without proof of purchase may not be accepted.
5. Shipping Costs
- For approved warranty claims, FreshOpis covers the cost of shipping the replacement item to you.
- However, customers may be responsible for the cost of returning the defective item unless otherwise agreed upon.
6. Limitations
Our warranty is limited to the original purchaser and is non-transferable. It is valid only for items purchased directly from FreshOpis.com or authorized resellers.
7. Contact Us
📍 7 S New St
Nazareth, Pennsylvania(PA)
📞 ((610) 365-8489
📧 contact@freshopis.com
⏰ Business Hours: Mon – Fri, 8:00 AM – 22:00 PM