1. Introduction
We want you to be completely satisfied with your purchase from Freshopis. Our Refund and Returns Policy outlines the terms for returning items and obtaining refunds.
2. Returns
- Eligibility: Items can be returned within 7 days of receipt if they are unused, in original packaging, and in the same condition as when purchased.
- Exclusions: Certain items, such as sale items or custom products, may not be eligible for return.
3. Refunds
- Processing Time: Refunds will be processed within [X] days of receiving the returned item. The refund will be issued to the original payment method.
- Shipping Costs: Shipping costs are non-refundable, and the customer is responsible for return shipping fees.
4. How to Return an Item
- Return Request: Contact us at freshopis@gmail.com to initiate a return. We will provide you with instructions and a return authorization if applicable.
- Return Shipping: Pack the item securely and include a copy of your receipt or order confirmation. Send it to the address provided.
5. Exchanges
Exchanges are subject to availability. If you wish to exchange an item, please contact us to discuss the process.
6. Contact Us
For questions about returns and refunds, please email us at freshopis@gmail.com